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UK salary report · 2026

Customer Service Manager Salary in London

Official ONS earnings for London, covering 9,000 jobs.

ONS Annual Survey of Hours and Earnings Imprecise estimate Where this comes from →

Median salary — London

£40,646

gross, per year, all employees

▲ 21% change on the previous year

Mean

£40,799

Jobs measured

9,000

What most customer service managers actually earn

Half of customer service managers in London earn between £29,584 and £52,430. Earning above £52,430 puts you in the top quarter of the profession.

ONS suppresses the detailed spread for this occupation at regional level, so this range describes the wider “Administrative Occupations: Office Managers and Supervisors” group in London.

The full pay range

Each bar is the salary at that percentile — the 25th means a quarter of customer service managers earn less than this.

10th
£19,535
20th
£26,558
25th
£29,584
30th
£32,445
40th
£36,506
50th
£40,621
60th
£44,526
70th
£50,413
75th
£52,430
80th
£56,810
Check where your salary sits

Where this figure comes from

ONS occupation group
Customer service managers
SOC 2020 code
4143
Measure
Gross annual pay, all employees
Edition
ONS Annual Survey of Hours and Earnings, 2025 provisional

ONS publishes a sampling error of 14.6% for this figure and asks that anything above 10% is treated as imprecise — too few people in this region answered the survey for this occupation. The figure is shown because it is the one ONS published, but it is not firm enough to rank London against anywhere else, so this page doesn't.

Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.

Customer Service Manager salary FAQs

What is the average Customer Service Manager salary in London?

The median is £40,646 a year and the mean is £40,799, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; ASHE publishes no full-time split at regional level.

What is a good Customer Service Manager salary?

Half of customer service managers earn between £29,584 and £52,430. Anything above £52,430 is in the top quarter for the role.

Is this figure official?

Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records, covering 9,000 jobs in this occupation.

Official figures show the market. Your salary shows what employers actually pay.

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