Customer Service Manager Salary
Official ONS earnings for the UK, covering 64,000 jobs.
Median salary
£37,653
gross, per year, all employees
Part-time work is common in this occupation, so the figure above sits 11.8% below the £42,097 median for people working full-time.
▲ 15% change on the previous year
Full-time only
£42,097
Part-time only
£17,789
Mean
£39,556
Jobs measured
64,000
What a typical customer service manager takes home
On the full-time median of £42,097, 2026/27 tax year, England, Wales and Northern Ireland rates, no pension or student loan.
Take-home a month
£2,819
Take-home a year
£33,829
Income Tax
£5,905
National Insurance
£2,362
What most customer service managers actually earn
Half of customer service managers earn between £26,920 and £51,055. Earning above £51,055 puts you in the top quarter of the profession.
The full pay range
Each bar is the salary at that percentile — the 25th means a quarter of customer service managers earn less than this.
Customer Service Manager salary by region
8 of 11 GB regions have a published figure for this occupation.
| Region | Median | Mean |
|---|---|---|
| London | £45,807 | £48,690 |
| South East | £45,226 | £44,578 |
| East Midlands | £42,085 | £44,584 |
| Yorkshire and The Humber | £37,302 | £39,380 |
| South West | £36,394 | £38,928 |
| West Midlands | £35,400 | £36,304 |
| North West | £33,279 | £37,099 |
| Scotland | £27,510 | £30,025 |
Where this figure comes from
- ONS occupation group
- Customer service managers
- SOC 2020 code
- 4143
- Measure
- Gross annual pay, all employees
- Edition
- ONS Annual Survey of Hours and Earnings, 2026 provisional
Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.
Customer Service Manager salary FAQs
What is the average Customer Service Manager salary in the UK?
The median is £37,653 a year and the mean is £39,556, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; full-time employees alone have a median of £42,097 and part-time employees £17,789.
How much does a customer service manager earn per hour?
Across the UK the median hourly rate is £20.00 excluding overtime, or £21.63 for full-time employees. ASHE publishes hourly pay by occupation nationally only.
What is a good Customer Service Manager salary?
Half of customer service managers earn between £26,920 and £51,055. Anything above £51,055 is in the top quarter for the role.
What is the starting salary for a customer service manager?
ASHE does not record experience, so there is no official starting salary. What it does show is that the lowest-paid 10% of customer service managers earn under £17,437 and the lowest quarter under £26,920 — the range a new entrant is most likely to be offered.
Has customer service manager pay gone up in the last year?
ASHE puts the year-on-year change in the median at +15.0% for this occupation in the UK. That compares the latest survey with the one before it and is not adjusted for inflation.
How many customer service managers are there in the UK?
ASHE counts around 64,000 employee jobs in “Customer service managers” (SOC 4143) in the UK. Self-employed work is not included.
Is this figure official?
Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records.
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