Customer Service Manager Salary
Official ONS earnings for the UK, covering 66,000 jobs.
Median salary
£32,983
gross, per year, all employees
Part-time work is common in this occupation, so the figure above sits 13.8% below the £37,535 median for people working full-time.
▲ 2.6% change on the previous year
Full-time only
£37,535
Part-time only
£14,402
Mean
£35,243
Jobs measured
66,000
What most customer service managers actually earn
Half of customer service managers earn between £23,488 and £45,827. Earning above £45,827 puts you in the top quarter of the profession.
The full pay range
Each bar is the salary at that percentile — the 25th means a quarter of customer service managers earn less than this.
Customer Service Manager salary by region
6 of 11 GB regions have a published figure for this occupation.
| Region | Median | Mean |
|---|---|---|
| London | £40,646 | £40,799 |
| South East | £38,467 | £40,681 |
| West Midlands | £32,224 | £32,335 |
| Yorkshire and The Humber | £31,395 | £34,242 |
| South West | £30,957 | £34,051 |
| North West | £30,625 | £33,646 |
Where this figure comes from
- ONS occupation group
- Customer service managers
- SOC 2020 code
- 4143
- Measure
- Gross annual pay, all employees
- Edition
- ONS Annual Survey of Hours and Earnings, 2025 provisional
Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.
Customer Service Manager salary FAQs
What is the average Customer Service Manager salary in UK?
The median is £32,983 a year and the mean is £35,243, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; full-time employees alone have a median of £37,535 and part-time employees £14,402.
What is a good Customer Service Manager salary?
Half of customer service managers earn between £23,488 and £45,827. Anything above £45,827 is in the top quarter for the role.
Is this figure official?
Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records, covering 66,000 jobs in this occupation.
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