Customer Service Manager Salary in West Midlands
Official ONS earnings for West Midlands, covering 7,000 jobs.
Median salary — West Midlands
£32,224
gross, per year, all employees
▼ 0.8% change on the previous year
Mean
£32,335
Jobs measured
7,000
What most customer service managers actually earn
Half of customer service managers across the UK earn between £23,488 and £45,827. Earning above £45,827 puts you in the top quarter of the profession.
This range is UK-wide — ONS publishes no regional breakdown of the spread for this occupation.
The full pay range
Each bar is the salary at that percentile — the 25th means a quarter of customer service managers earn less than this.
Where this figure comes from
- ONS occupation group
- Customer service managers
- SOC 2020 code
- 4143
- Measure
- Gross annual pay, all employees
- Edition
- ONS Annual Survey of Hours and Earnings, 2025 provisional
ONS publishes a sampling error of 11.3% for this figure and asks that anything above 10% is treated as imprecise — too few people in this region answered the survey for this occupation. The figure is shown because it is the one ONS published, but it is not firm enough to rank West Midlands against anywhere else, so this page doesn't.
Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.
Customer Service Manager salary FAQs
What is the average Customer Service Manager salary in West Midlands?
The median is £32,224 a year and the mean is £32,335, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; ASHE publishes no full-time split at regional level.
What is a good Customer Service Manager salary?
Half of customer service managers earn between £23,488 and £45,827. Anything above £45,827 is in the top quarter for the role.
Is this figure official?
Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records, covering 7,000 jobs in this occupation.
Similar roles
Official figures show the market. Your salary shows what employers actually pay.
Add your salary anonymously