Customer Service Manager Salary in West Midlands
Official ONS earnings for West Midlands, covering 6,000 jobs.
Median salary — West Midlands
£35,400
gross, per year, all employees
▲ 9.8% change on the previous year
Mean
£36,304
Jobs measured
6,000
What a typical customer service manager takes home
On the median of £35,400, 2026/27 tax year, England, Wales and Northern Ireland rates, no pension or student loan.
Take-home a month
£2,417
Take-home a year
£29,008
Income Tax
£4,566
National Insurance
£1,826
What most customer service managers actually earn
Half of customer service managers in West Midlands earn between £25,771 and £43,357. Earning above £43,357 puts you in the top quarter of the profession.
ONS suppresses the detailed spread for this occupation at regional level, so this range describes the wider “Administrative Occupations: Office Managers and Supervisors” group in West Midlands.
The full pay range
Each bar is the salary at that percentile — the 25th means a quarter of customer service managers earn less than this.
Where this figure comes from
- ONS occupation group
- Customer service managers
- SOC 2020 code
- 4143
- Measure
- Gross annual pay, all employees
- Edition
- ONS Annual Survey of Hours and Earnings, 2026 provisional
ONS publishes a sampling error of 16.5% for this figure and asks that anything above 10% is treated as imprecise — too few people in this region answered the survey for this occupation. The figure is shown because it is the one ONS published, but it is not firm enough to rank West Midlands against anywhere else, so this page doesn't.
Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.
Customer Service Manager salary FAQs
What is the average Customer Service Manager salary in West Midlands?
The median is £35,400 a year and the mean is £36,304, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; ASHE publishes no full-time split at regional level.
How much does a customer service manager earn per hour?
Across the UK the median hourly rate is £20.00 excluding overtime, or £21.63 for full-time employees. ASHE publishes hourly pay by occupation nationally only, so there is no separate rate for West Midlands.
What is a good Customer Service Manager salary?
Half of customer service managers earn between £25,771 and £43,357. Anything above £43,357 is in the top quarter for the role.
What is the starting salary for a customer service manager?
ASHE does not record experience, so there is no official starting salary. What it does show is that the lowest-paid 10% of customer service managers earn under £14,287 and the lowest quarter under £25,771 — the range a new entrant is most likely to be offered.
Do customer service managers in West Midlands earn more than the UK average?
The median in West Midlands is £35,400 against £37,653 across the UK, 6.0% lower. ONS marks the West Midlands figure as imprecise, so treat the gap as indicative.
Has customer service manager pay gone up in the last year?
ASHE puts the year-on-year change in the median at +9.8% for this occupation in West Midlands. That compares the latest survey with the one before it and is not adjusted for inflation.
How many customer service managers are there in West Midlands?
ASHE counts around 6,000 employee jobs in “Customer service managers” (SOC 4143) in West Midlands. Self-employed work is not included.
Is this figure official?
Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records.
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