Call Centre Agent Salary in North West
Official ONS earnings for North West.
Median salary — North West
£25,750
gross, per year, all employees
▲ 6.8% change on the previous year
Mean
£26,160
What most call centre agents actually earn
Half of call centre agents in North West earn between £16,229 and £28,485. Earning above £28,485 puts you in the top quarter of the profession.
ONS suppresses the detailed spread for this occupation at regional level, so this range describes the wider “Customer Service Occupations” group in North West.
The full pay range
Each bar is the salary at that percentile — the 25th means a quarter of call centre agents earn less than this.
How North West ranks for call centre agent pay
2nd
of 3 GB regions with a published figure
Yorkshire and The Humber tops the table on £25,867 and South East sits at the bottom on £25,626. North West is £117 short of the top.
Ranking compares published regional medians for the same occupation. It says nothing about cost of living — a higher median doesn't survive contact with rent. The cost of living calculator is the honest next step.
Where this figure comes from
- ONS occupation group
- Call and contact centre occupations
- SOC 2020 code
- 7211
- Measure
- Gross annual pay, all employees
- Edition
- ONS Annual Survey of Hours and Earnings, 2025 provisional
Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.
Call Centre Agent salary FAQs
What is the average Call Centre Agent salary in North West?
The median is £25,750 a year and the mean is £26,160, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; ASHE publishes no full-time split at regional level.
What is a good Call Centre Agent salary?
Half of call centre agents earn between £16,229 and £28,485. Anything above £28,485 is in the top quarter for the role.
Is this figure official?
Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records.
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