Call Centre Agent Salary
Official ONS earnings for the UK, covering 35,000 jobs.
Median salary
£25,440
gross, per year, all employees
▲ 8.3% change on the previous year
Full-time only
£27,035
Part-time only
£14,862
Mean
£25,477
Jobs measured
35,000
What most call centre agents actually earn
Half of call centre agents earn between £20,589 and £30,163. Earning above £30,163 puts you in the top quarter of the profession.
The full pay range
Each bar is the salary at that percentile — the 25th means a quarter of call centre agents earn less than this.
Call Centre Agent salary by region
8 of 11 GB regions have a published figure for this occupation.
| Region | Median | Mean |
|---|---|---|
| East Midlands | £26,114 | £25,154 |
| Yorkshire and The Humber | £25,867 | £26,671 |
| North West | £25,750 | £26,160 |
| South East | £25,626 | £26,396 |
| Wales | £25,609 | £25,932 |
| Scotland | £25,331 | £26,050 |
| North East | £24,293 | £25,425 |
| London | £24,014 | £25,242 |
Where this figure comes from
- ONS occupation group
- Call and contact centre occupations
- SOC 2020 code
- 7211
- Measure
- Gross annual pay, all employees
- Edition
- ONS Annual Survey of Hours and Earnings, 2025 provisional
Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.
Call Centre Agent salary FAQs
What is the average Call Centre Agent salary in UK?
The median is £25,440 a year and the mean is £25,477, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; full-time employees alone have a median of £27,035 and part-time employees £14,862.
What is a good Call Centre Agent salary?
Half of call centre agents earn between £20,589 and £30,163. Anything above £30,163 is in the top quarter for the role.
Is this figure official?
Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records, covering 35,000 jobs in this occupation.
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