Customer Service Advisor Salary
Official ONS earnings for the UK, covering 299,000 jobs.
Median salary
£24,438
gross, per year, all employees
Part-time work is common in this occupation, so the figure above sits 14% below the £27,848 median for people working full-time.
▲ 7.7% change on the previous year
Full-time only
£27,848
Part-time only
£13,950
Mean
£23,782
Jobs measured
299,000
What most customer service advisors actually earn
Half of customer service advisors earn between £15,623 and £29,745. Earning above £29,745 puts you in the top quarter of the profession.
The full pay range
Each bar is the salary at that percentile — the 25th means a quarter of customer service advisors earn less than this.
Customer Service Advisor salary by region
11 of 11 GB regions have a published figure for this occupation.
| Region | Median | Mean |
|---|---|---|
| London | £28,011 | £29,837 |
| East | £25,251 | £25,087 |
| Wales | £24,868 | £23,859 |
| South East | £24,532 | £24,093 |
| North West | £24,140 | £22,803 |
| East Midlands | £24,084 | £22,080 |
| North East | £24,082 | £23,733 |
| Yorkshire and The Humber | £23,793 | £22,664 |
| Scotland | £23,553 | £22,916 |
| West Midlands | £23,488 | £21,918 |
| South West | £22,186 | £20,634 |
Where this figure comes from
- ONS occupation group
- Customer service occupations n.e.c.
- SOC 2020 code
- 7219
- Measure
- Gross annual pay, all employees
- Edition
- ONS Annual Survey of Hours and Earnings, 2025 provisional
ONS doesn't measure “customer service advisor” as its own category. These figures are for the wider group “Customer service occupations n.e.c.”, which includes this role alongside others. ONS measures customer service occupations not classified elsewhere.
Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.
Customer Service Advisor salary FAQs
What is the average Customer Service Advisor salary in UK?
The median is £24,438 a year and the mean is £23,782, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; full-time employees alone have a median of £27,848 and part-time employees £13,950.
What is a good Customer Service Advisor salary?
Half of customer service advisors earn between £15,623 and £29,745. Anything above £29,745 is in the top quarter for the role.
Is this figure official?
Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records, covering 299,000 jobs in this occupation.
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