Customer Service Advisor Salary in Scotland
Official ONS earnings for Scotland, covering 31,000 jobs.
Median salary — Scotland
£23,553
gross, per year, all employees
▲ 4.9% change on the previous year
Mean
£22,916
Jobs measured
31,000
What most customer service advisors actually earn
Half of customer service advisors in Scotland earn between £16,333 and £30,419. Earning above £30,419 puts you in the top quarter of the profession.
ONS suppresses the detailed spread for this occupation at regional level, so this range describes the wider “Customer Service Occupations” group in Scotland.
The full pay range
Each bar is the salary at that percentile — the 25th means a quarter of customer service advisors earn less than this.
How Scotland ranks for customer service advisor pay
9th
of 10 GB regions with a published figure
London tops the table on £28,011 and West Midlands sits at the bottom on £23,488. Scotland is £4,458 short of the top.
Ranking compares published regional medians for the same occupation. It says nothing about cost of living — a higher median doesn't survive contact with rent. The cost of living calculator is the honest next step.
Where this figure comes from
- ONS occupation group
- Customer service occupations n.e.c.
- SOC 2020 code
- 7219
- Measure
- Gross annual pay, all employees
- Edition
- ONS Annual Survey of Hours and Earnings, 2025 provisional
ONS doesn't measure “customer service advisor” as its own category. These figures are for the wider group “Customer service occupations n.e.c.”, which includes this role alongside others. ONS measures customer service occupations not classified elsewhere.
Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.
Customer Service Advisor salary FAQs
What is the average Customer Service Advisor salary in Scotland?
The median is £23,553 a year and the mean is £22,916, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; ASHE publishes no full-time split at regional level.
What is a good Customer Service Advisor salary?
Half of customer service advisors earn between £16,333 and £30,419. Anything above £30,419 is in the top quarter for the role.
Is this figure official?
Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records, covering 31,000 jobs in this occupation.
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