Customer Service Advisor Salary in West Midlands
Official ONS earnings for West Midlands, covering 31,000 jobs.
Median salary — West Midlands
£23,488
gross, per year, all employees
▲ 5.9% change on the previous year
Mean
£21,918
Jobs measured
31,000
What most customer service advisors actually earn
Half of customer service advisors in West Midlands earn between £13,995 and £28,630. Earning above £28,630 puts you in the top quarter of the profession.
ONS suppresses the detailed spread for this occupation at regional level, so this range describes the wider “Customer Service Occupations” group in West Midlands.
The full pay range
Each bar is the salary at that percentile — the 25th means a quarter of customer service advisors earn less than this.
How West Midlands ranks for customer service advisor pay
10th
of 10 GB regions with a published figure
West Midlands is the lowest-paying of the 10 regions ONS measures for this role, £4,523 behind London on £28,011.
Ranking compares published regional medians for the same occupation. It says nothing about cost of living — a higher median doesn't survive contact with rent. The cost of living calculator is the honest next step.
Where this figure comes from
- ONS occupation group
- Customer service occupations n.e.c.
- SOC 2020 code
- 7219
- Measure
- Gross annual pay, all employees
- Edition
- ONS Annual Survey of Hours and Earnings, 2025 provisional
ONS doesn't measure “customer service advisor” as its own category. These figures are for the wider group “Customer service occupations n.e.c.”, which includes this role alongside others. ONS measures customer service occupations not classified elsewhere.
Source: Office for National Statistics, Annual Survey of Hours and Earnings. Contains public sector information licensed under the Open Government Licence v3.0. Figures are estimates from a survey of PAYE jobs and are not financial advice.
Customer Service Advisor salary FAQs
What is the average Customer Service Advisor salary in West Midlands?
The median is £23,488 a year and the mean is £21,918, according to the ONS Annual Survey of Hours and Earnings. Those cover all employees; ASHE publishes no full-time split at regional level.
What is a good Customer Service Advisor salary?
Half of customer service advisors earn between £13,995 and £28,630. Anything above £28,630 is in the top quarter for the role.
Is this figure official?
Yes. It comes from the ONS Annual Survey of Hours and Earnings, an accredited official statistic based on employer PAYE records, covering 31,000 jobs in this occupation.
Similar roles
Official figures show the market. Your salary shows what employers actually pay.
Add your salary anonymously